02 — Automate · AI Chatbots
Visitors and customers want answers now. A well-built assistant grounded in your content resolves common questions, captures qualified leads and routes complex conversations to your team with full context.
In this service
The problem
Scripted decision-tree bots feel robotic; generic AI bots invent answers. Neither builds trust. The difference is grounding, scope and a graceful handover.
Our approach
We ground the assistant in approved content, cite sources, define what it must not answer and build handover to email, WhatsApp, live chat or your CRM when a person is needed.
Capabilities
Help visitors find the right service, page or answer.
Resolve order, booking and account questions.
Ask the right questions and book calls with qualified leads.
Internal Q&A over policies, procedures and documentation.
Website, WhatsApp and messaging channels from one brain.
See what people ask, where answers fail and what converts.
How it works
Identify approved sources and knowledge gaps.
Scope, tone, escalation paths and lead capture.
Retrieval pipeline, citations and guardrails.
Review transcripts and close content gaps weekly.
See it working
Interactive demo
See an AI workflow step by step
Every enquiry answered, qualified and routed to sales in minutes.
Step 1 of 7
Website Visitor
A visitor lands on a service page from search and opens the assistant.
// example data (illustrative)
page: "/services/seo"
source: "organic"
intent: "pricing question"Technology
Use cases
Answer service questions and book discovery calls.
Explain processes, preparation and policies accurately.
HR, IT and operations questions answered from internal docs.
Benefits
Visitors get help outside business hours.
Support time goes to complex cases.
Leads arrive with context already captured.
Grounded answers with sources, not guesses.
Work
Illustrative scenario: unifying website, SEO, WhatsApp follow-up and an AI knowledge assistant so coordinators spend time with patients instead of inboxes.
FAQ
We constrain it to approved sources, show citations and instruct it to hand over rather than guess. We also test it against questions it should refuse.
Yes, through the WhatsApp Business Platform, alongside website chat and other channels.
The assistant reads from your content sources, so updating the source updates the answers. We also review unanswered questions to find gaps.
Works well with
Next step
Tell us about your goals. We'll reply with clear next steps — no obligation.